Privacy Policy

Last updated: June 2026

At House To Home, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase from us.

Information We Collect

When you visit our website, place an order, subscribe to our emails, or contact us, we may collect information including:

  • Your name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely through our payment providers)
  • Order history
  • Information you provide when contacting us
  • Website usage data collected through cookies and analytics tools

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you about your order
  • Respond to enquiries and customer service requests
  • Improve our website, products, and services
  • Send marketing emails and updates if you have chosen to receive them
  • Meet our legal and business obligations

Marketing Communications

If you subscribe to our email list, we may send you updates, promotions, styling inspiration, and new product announcements.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Payment Security

We do not store your credit card or payment details.

Payments made through our website are processed securely by trusted third-party payment providers.

Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies help us:

  • Remember your preferences
  • Analyse website traffic and performance
  • Improve our products, services, and customer experience

You can adjust your browser settings to refuse cookies, although some parts of the website may not function correctly.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted third parties where necessary to operate our business, including:

  • Payment providers
  • Shipping and courier companies
  • Website and technology providers
  • Marketing and email service providers

These providers only receive the information required to perform their services.

Protecting Your Information

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure.

While we work hard to keep your information secure, no online system can be guaranteed to be completely secure.

Accessing or Updating Your Information

You may request access to the personal information we hold about you or ask us to correct any information that is inaccurate.

To make a request, please contact us using the details below.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

House To Home
Email: hello@housetohome.co.nz

This Privacy Policy is governed by the Privacy Act 2020 (New Zealand).